Shipping policy
At IvoryTrail, we aim to make ordering straightforward by providing free worldwide shipping on every order.
Free Worldwide Shipping
We currently offer free standard shipping worldwide.
There is no standard shipping charge added to eligible orders based solely on the destination.
Order Processing
Orders generally require processing before shipment.
During processing, orders may be reviewed, prepared, packed, and transferred to the appropriate shipping provider.
Processing times may vary during weekends, holidays, periods of unusually high demand, or circumstances outside our reasonable control.
Estimated Shipping Time
Our standard estimated shipping time is:
7–10 business days after processing
Business days generally exclude weekends and applicable public holidays.
Delivery estimates are provided for guidance and should not be interpreted as guaranteed delivery dates.
International Shipping
IvoryTrail ships to customers worldwide.
International orders may be subject to customs inspections, import procedures, local regulations, or other requirements imposed by the destination country.
Where taxes, duties, customs fees, or other governmental charges apply, responsibility for those charges will be determined by applicable law and the terms presented during checkout where relevant.
Tracking Information
When tracking information is available, it will generally be provided after the order has been shipped.
Please allow time for the shipping carrier's tracking system to update after receiving your tracking details.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you discover an error in your delivery address, contact us at support@IvoryTrail.space as soon as possible.
We will make reasonable efforts to assist, but we cannot guarantee that shipping information can be modified after an order has entered fulfillment or shipment.
Delayed Orders
Occasionally, deliveries may be delayed because of customs processing, severe weather, transportation disruptions, carrier delays, peak-season volume, or other circumstances beyond our reasonable control.
If your order appears significantly delayed, please contact our support team so we can assist you in reviewing the available shipping information.
Lost or Damaged Packages
If your package arrives damaged or appears to have been lost during transportation, contact us with your order number and relevant details.
For damaged products, photographs of the product and packaging may help us review the issue more efficiently.
Multiple Packages
In some circumstances, products within the same order may be shipped separately. If this occurs, packages may arrive at different times.
Questions About Shipping
For shipping assistance, contact:
IvoryTrail
Email: support@IvoryTrail.space
Phone: (888) 288-2106
35 McCaul St Unit 100
Toronto, ON M5T 1V7
Canada