Refund policy
At IvoryTrail.space, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
30-Day Return Policy
We offer a 30-day return period from the date your order is delivered. If 30 days have passed, we may be unable to offer a refund or exchange.
Free Returns
We proudly provide free returns on eligible orders. Please contact our support team before sending any item back so we can provide return instructions.
Eligible Returns
Items may be returned if they:
- Arrived damaged or defective
- Were incorrect or missing
- Are unused and in good condition
- No longer meet your expectations
Whenever possible, items should be returned with their original packaging and accessories.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalized or customized products
- Digital products
- Items marked as non-returnable
Refunds
Once your returned item has been received and inspected, we will notify you of the approval status.
Approved refunds will be issued to your original payment method. Processing times may vary depending on your financial institution.
Exchanges
If you received a damaged, defective, or incorrect item, we will gladly arrange a replacement when available.
Order Cancellations
Orders may be cancelled before shipment. Once an order has been shipped, it must follow the return process after delivery.
Shipping
- Free Worldwide Shipping
- Processing Time: 1–2 Business Days
- Estimated Delivery: 7–10 Business Days
Contact Us
If you have any questions regarding returns or refunds, please contact us:
IvoryTrail.space
35 McCaul St Unit 100
Toronto, ON M5T 1V7
Canada
Phone: (888) 288-2106
Email: support@IvoryTrail.space