Contact Us

Get in Touch with IvoryTrail

Thank you for visiting IvoryTrail.space. We are committed to providing exceptional customer service and making every shopping experience smooth, enjoyable, and worry-free. Whether you have a question about one of our products, need assistance with an order, or simply want recommendations for decorating your outdoor space, our friendly support team is here to help.

We value every customer and strive to respond promptly with clear, helpful, and personalized assistance.

Contact Information

Website
IvoryTrail.space

Business Name
IvoryTrail

Customer Support Email
support@IvoryTrail.space

Phone
(888) 288-2106

Business Address
35 McCaul St Unit 100
Toronto, ON M5T 1V7
Canada

Customer Service Hours

Monday – Friday
9:00 AM – 6:00 PM (EST)

Saturday – Sunday
Closed

Messages received outside business hours will be answered as soon as possible on the next business day.

We're Happy to Help With

Our customer support team can assist you with:

  • Product recommendations
  • Order updates and tracking
  • Shipping inquiries
  • Return and refund requests
  • Damaged or incorrect items
  • Product care information
  • Garden decorating suggestions
  • Wholesale and partnership inquiries
  • General questions about our collections

Shipping Information

We proudly offer Free Worldwide Shipping on every order.

  • Processing Time: 1–2 Business Days
  • Estimated Delivery: 7–10 Business Days

Once your order has been shipped, tracking information will be provided whenever available so you can follow your package every step of the way.

Returns & Refunds

Your satisfaction is important to us.

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. Our support team will guide you through the process and ensure your request is handled quickly and professionally.

Our Promise

Since 2022, IvoryTrail has been passionate about helping customers create beautiful outdoor spaces with carefully selected garden décor and solar lighting. Every inquiry we receive is treated with care because we believe outstanding customer service is just as important as exceptional products.

Whether you're decorating a cozy balcony, a peaceful backyard, or a vibrant garden, we're honored to be part of your outdoor journey.

Thank you for choosing IvoryTrail. We look forward to serving you and helping you bring lasting beauty to every outdoor space.